Is your character walking on their own?
Is your aim pulling to one side, or is a button sticking? Stick drift is the most common controller failure we see at Level 2 Repair. One in five Canadian gamers deals with it. Most people put up with it or buy a new controller every year. You don't have to. We repair PlayStation DualSense and DualShock and Xbox controllers at our Burlington location, for gamers across Burlington, Oakville and Hamilton.
Why controllers drift
Standard thumbsticks read your movement with a carbon track and a metal wiper that rub together. Every hour of play wears that track down. Eventually the controller reports movement you aren't making. A new stock controller uses the same parts, so it will drift again.
Our fix: Hall Effect / TMR joystick upgrades
Instead of swapping in another wear-prone stick, we can install Hall Effect or TMR magnetic joysticks. They sense movement with magnets, so there is nothing rubbing together to wear out. They feel the same in your hands, and they fix the symptoms of stick drift permanently.
How it works
1. Get a free estimate. Fill out our free estimate form. You'll usually hear back in under an hour.
2. Drop it off. Book your drop-off at 3114 Rotary Way, Burlington.
3. We repair and test. We open the controller, replace or upgrade the faulty parts, and test every input before handing it back.
4. Pick up and play.
Controllers we repair
• PS5 DualSense and DualSense Edge: stick drift, R2/L2 triggers, buttons, charging ports
• PS4 DualShock 4: drift, buttons, charging port
• Xbox Series X|S and Xbox One controllers: drift, bumpers, triggers, buttons
Common problems we fix
Every repair includes our 1-year warranty on parts and labour.
Serving Burlington, Oakville and Hamilton
We're located at 3114 Rotary Way in Burlington, a short drive from Oakville and Hamilton. Customers from all three cities drop off controllers with us.
Common problems we fix: stick drift or phantom movement; sticks that don't return to centre; sticky, unresponsive or double-pressing buttons; worn or broken triggers and bumpers; controllers that won't charge or connect.
Also see our PlayStation repair, Xbox repair, Steam Deck repair and HDMI port repair pages.
Pricing
Here's what it would cost with us:
Stick replacement: $25 for one stick, $30 for both. Hall Effect upgrade (drift-proof sticks): $40 for both.
There is no diagnostic fee.
Warranty: Every repair includes our 1-year warranty on parts and labour.
FAQ
Can stick drift be fixed permanently? Yes. Replacing the worn sticks with Hall Effect or TMR magnetic joysticks removes the contact wear that causes drift. Standard replacement sticks will eventually drift again.
Is repairing cheaper than buying a new controller? Usually, yes. Repairs are $25 for one stick, $30 for both, or $40 with a Hall Effect upgrade, less than a new controller that uses the same drift-prone sticks.
Do you fix DualSense Edge controllers? Yes, we repair DualSense Edge stick drift and other faults. Fill out a free estimate form and we'll confirm the price for your controller.
Is there a warranty? Yes, every controller repair includes a 1-year warranty on parts and labour. If the same issue comes back, we'll make it right.
Stop playing with drift. Book your controller repair or visit us at 3114 Rotary Way, Burlington, ON L7M 0A3. Call 289-334-1176.